Terms and Conditions


BUENESTAR through its website offers the User an online platform to provide therapies, workshops, advice and virtual tutoring through Professionals. A Professional is an expert, advisor or any other person who provides the aforementioned services through the use of the platform that this website offers.

In this space, the User will be able to find all the information related to the Terms and Conditions that define the relations between the Users and us as responsible for this website. As a User, it is important that you know these Terms before you continue browsing.

Buenestar, as the person responsible for this Website, assumes the commitment to process the information of our Users with full guarantees and to comply with the national and international requirements that regulate the collection and use of the personal data of our users. This website, therefore, strictly complies with the RGPD (REGULATION (EU) 2016/679 on data protection) and the LSSI-CE Law 34/2002, of July 11, on services of the Information Society and Electronic Commerce.


These General Conditions regulate the use (including mere access) of the website: www.buenestargroup.com, including the content and services made available to it. Any person who accesses the web, www.buenestargroup.com (“User”) agrees to submit to the General Conditions in force at any time of the portal www.buenestargroup.com

If the User does not agree with any clause of this agreement, they should not access the BUENESTAR website.


BUENESTAR offers the User its online platform services to connect them with a Professional / Professionals who will provide their services within their profession or specialty. BUENESTAR requests that all its Professionals have a valid license to practice their profession or a certificate that certifies their specialty. The Professional is solely responsible for the correct and accurate presentation of their skills, titles, qualifications, background and any other information they provide to this website, during the use of the service platform or during direct dealings with the User.

  Our Professionals are independent, they are not employees or representatives of BUENESTAR. BUENESTAR is only limited to serving as an intermediary between the User and the Professional, not being responsible for the suitability or quality of the service provided by the User.


At the time of creating a login account on the BUENESTAR website, the User declares the following:

  • Be of legal age according to the regulations that govern the User’s place of residence.
  • The User agrees to be legally fit to enter into this agreement.
  • All the information that the User provides to this platform must be truthful, current and complete.
  • The User accepts that he must have the appropriate technical requirements (Hardware, Software, Internet connection, etc.) for the optimal functioning of the BUENESTAR website and its service platform.
  • The User assumes full responsibility for the use of the account, and must adopt measures to protect its confidentiality.
  • The User must immediately notify the BUENESTAR website of any unauthorized use made of their account or when there has been any violation of the security measures of their account.
  • El Usuario se compromete que por ningún motivo usará la clave de otra persona para acceder a este servicio.
  • The User agrees to use the platform solely for their own benefit. The User is prohibited from using the platform on behalf of and/or in favor of any other person or organization.
  • The User may only contact or communicate with the Professional through this platform or unless authorized by BUENESTAR.
  • The User agrees to pay before each session the value of this according to the rates published on the BUENESTAR website.
  • The User will provide information on the Means of Payment and authorizes the BUENESTAR website to make the charges associated with the services provided.


  • BUENESTAR provides therapy services, workshops, classes and tutorials only, it will not diagnose, treat, evaluate, advise, recommend a treatment that involves medical care.
  • BUENESTAR Professionals do not prescribe medications and/or medical treatments through BUENESTAR.


  • The User accepts that this website and its platform will not be responsible for the quality and suitability of the advice provided by the Professional or if it does not obtain the desired or promised results.
  • The User accepts that the counseling sessions provided by the Professional will have duration and cost according to prices published on the BUENESTAR website.
  • The User agrees to pay in advance for the services provided by BUENESTAR as scheduled between the User and the Professional, according to the availability of each one. The user will be notified to the email registered in the login account, about any change in the scheduled counseling session. The user and the Professional will reschedule the new session according to the availability of each one.
  • The User accepts that they can only cancel a scheduled session with a maximum of 12 hours in advance. Any cancellation must be made by email to the email address of the Professional in charge with a copy to support@buenestargroup.com and the session will be rescheduled in agreement with the professional. Cancellation that does not comply with these rules will be charged.
  • The User understands, accepts and acknowledges that BUENESTAR may not be the right solution for all their needs and may not be appropriate for each particular situation and/or may not be a substitute for a personal evaluation and/or care for each particular situation.


  • The sessions provided by the BUENESTAR Professionals last 50 minutes.
  • The cost of therapy sessions, workshops, consultancies and virtual tutorials in BUENESTAR can be consulted in the services section of the platform. The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of the content), at our sole discretion, at any time and without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
  • If for any reason the Professional must cancel the session, they are obliged to reschedule it at a time that suits the user. The cancellation must be made by email to the User’s email address and with a copy to support@buenestatrgroup.com.


With regard to Psychology services, the following should be kept in mind: IF THE USER IS CONSIDERING ENDING HIS LIFE (COMMIT SUICIDE), OR IS CONSIDERING HURTING HIMSELF OR OTHERS, OR FEEL THAT ANY OTHER PERSON IS IN DANGER OR HAS A MEDICAL EMERGENCY, AND IN GENERAL, IF THE USER IS EXPERIENCING A CRISIS OR EMERGENCY, THE PROFESSIONAL SHOULD INDICATE THE USER THAT THEY SHOULD CONTACT THE EMERGENCY HEALTH SERVICES OF THEIR LOCALITY AND NOTIFY THE RELEVANT PROFESSIONALS, AND THE PROFESSIONAL SHOULD INTERRUPT THE SERVICE PROVIDED THROUGH THIS PLATFORM. BUENESTAR is not geared towards cases of crisis, risk to oneself and/or risk to others and/or emergencies mentioned above. BUENESTAR is not oriented to provide clinical diagnoses required for any evaluation required by administrative or judicial authorities. BUENESTAR and its Professionals do not provide medical care and do not prescribe medications.


To learn about this Policy, please refer to this link.


BUENESTAR may occasionally present typographical errors, inaccuracies or related omissions in product descriptions, prices and availability of these. We reserve the right to correct any errors, inaccuracies or omissions and to modify or update information at any time without notice.


The User is informed, and accepts, that access to this website does not imply, in any way, the beginning of a commercial relationship with www.buenestargroup.com. In this way, the User agrees to use the website, its services and content without violating current legislation, good faith and public order.

The use of the website for illegal or harmful purposes, or that, in any way, may cause damage or prevent the normal functioning of the website is prohibited. Regarding the contents of this website, the following is prohibited: Its reproduction, distribution or modification, in whole or in part, unless authorized by its legitimate owners; any violation of the rights of the provider or of the legitimate owners; Its use for commercial or advertising purposes.

Collecting or tracking personal information of other people who use the BUENESTAR platform is prohibited. Send unsolicited emails and/or advertise or promote goods and services.

In using the website, www.buenestargroup.com, the User agrees not to carry out any conduct that could damage the image, interests and rights of www.buenestargroup.com or third parties or that could damage, disable or overload the portal www.buenestargroup.com or that would prevent, in any way, the normal use of the web. However, the User must be aware that the security measures of the computer systems on the Internet are not entirely reliable and that, therefore, www.buenestargroup.com cannot guarantee the absence of viruses or other elements that may cause alterations in the computer systems (software and hardware) of the User or in their electronic documents and files contained therein.


The personal data communicated by the User to www.buenestargroup.com may be stored in automated databases or not, whose ownership corresponds exclusively to www.buenestargroup.com, assuming all the technical, organizational and security measures that guarantee the confidentiality, integrity and quality of the information contained therein in accordance with the provisions of current regulations on data protection.

The communication between the users and www.buenestargroup.com uses a secure channel, and the transmitted data is encrypted thanks to https protocols, therefore, we guarantee the best security conditions so that the confidentiality of the Users is guaranteed.


www.buenestargroup.com informs that there are claim channels available to Users and Clients. The User may make claims by sending an email to support@buenestargroup.com indicating the service/product purchased, the day, the user’s name, the user’s address, the date and reason for the claim.


The Service and all materials included or transferred, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, video, music and all Rights of Intellectual Property related to them, are the exclusive property of Buenestar. Except as expressly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and User agrees not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

In the event that a User or a third party considers that there has been a violation of their legitimate Intellectual Property rights due to the introduction of certain content on the web, they must notify such circumstance to support@buenestar.group.com indicating:

Personal data of the interested party who owns the allegedly infringed rights, or indicate the representation with which he acts in the event that the claim is presented by a third party other than the interested party.

Indicate the contents protected by intellectual property rights and their location on the web, the accreditation of the indicated intellectual property rights and an express declaration in which the interested party is responsible for the veracity of the information provided in the notification.


Web page www.buenestargroup.com, could provide links to other websites own and contents owned by third parties. The only purpose of these links is to provide the user the ability to access these links. www.buenestargroup.com not responsible in any way for the results that may result to the user by accessing these links.

In addition, the user will find within this site, pages, promotions, affiliate programs that access the browsing habits of users to establish profiles. This information is always anonymous and does not identify the user.

The information provided on these sponsored sites or affiliate links is subject to the privacy policies that are used in these sites and is not subject to this Privacy Policy. So we strongly recommend users to carefully review the privacy policies of affiliate links.

Users wishing to establish any technical device to link their website to the portal www.buenestargroup.com must obtain the prior written consent of www.buenestargroup.com the establishment of the link does not imply in any case the existence of relations between www .buenestargroup.com and the owner of the site where the link, or the acceptance or approval by www.buenestargroup.com of its contents or services is established.


Comments are allowed on our website to enrich the content and make queries. Comments that are not related to the theme of this website, that include defamation, insults, insults, personal attacks or disrespect in general towards the author or other members will not be accepted. Comments that contain information that is obviously misleading or false, as well as comments that contain personal information, such as, for example, private addresses or telephone numbers and that violate our data protection policy, will also be deleted.

Likewise, those comments created solely for promotional purposes of a website, person or group and everything that can be considered spam in general will be rejected.

Anonymous comments are not allowed, as well as those made by the same person with different nicknames. Those comments that try to force a debate or a position taken by another user will not be considered either.


The Provider does not grant any guarantee nor is it responsible, in any case, for damages of any nature that could be caused by:

  • The lack of availability, maintenance and effective operation of the website, or its services and content;
  • The existence of viruses, malicious or harmful programs in the content;
  • Illicit, negligent, fraudulent use or use contrary to this Legal Notice;
  • The lack of legality, quality, reliability, usefulness and availability of the services provided by third parties and made available to users on the website.
  • The provider is not responsible under any circumstances for damages that may arise from the illegal or improper use of this website.


The user acknowledges and accepts that the Platform is provided for use “as is”, and therefore will not have any claim against BUENESTAR. To the fullest extent of the law, we expressly disclaim all warranties of any kind, whether express or implied.

  • Access to and any use of the Platform is at your sole and complete risk, without any warranty from us, including warranties of merchantability, fitness, non-infringement, compatibility, security, or accuracy.
  • The user expressly waives all guarantees for the information published or transmitted by other users and/or members of the Platform.
  • You bear all risks associated with uploading and transmitting material to and using the Platform, including any reliance on its accuracy, reliability, or legality.
  • The user will be solely responsible for any agreement he chooses to make with a professional.

The website reserves the right to deactivate the user’s password immediately if they do not make good use of this platform or fail to comply with the terms and conditions.

This limitation of liability clause will survive the termination or expiration of this Agreement.


The user agrees to hold BUENESTAR, as well as its partners and service providers, harmless from any liability and hold harmless from any claim, loss, action, demand, liabilities, costs or expenses (including attorneys’ fees) arising from the following assumptions: (a) the access or use of the platform by the user; (b) any action performed with the user’s password, whether by the user or by another person; (c) the user’s violation of any of the provisions of this agreement; (d) the lack of delivery, suitability, quality, timeliness or effectiveness of the services provided through this platform; (e) for the violation made by the user of any third party right, including without limitation any property right, intellectual property, copyright, publicity, confidentiality or privacy right.


The obligations and liabilities incurred by the parties will survive with all their effects upon the termination of this agreement.

The user may terminate the service at any time by means of a notice indicating that they do not wish to continue with it.

BUENESTAR reserves the right to terminate this agreement if it notices and/or suspects a breach by the user of any term or provision of these Terms and Conditions. Likewise, BUENESTAR reserves the right to terminate this agreement without prior notice and at any time. BUENESTAR reserves the right to deny the user access to all or part of its website and/or the services offered.


In general, the relations between www.buenestargroup.com and the Users of its telematic services, present on this website, are subject to Colombian legislation and jurisdiction and to the courts.


It is the responsibility of the user to periodically review the most updated version of the Terms and Conditions (by requesting it to BUENESTAR by mail), the omission of this review implies acceptance of said changes. We reserve the right, at our sole discretion, to update, modify or replace any provision or provision of these Terms and Conditions.


In the event that any User has any questions about these Legal Conditions or any comments about the portal www.buenestargroup.com, please contact support@buenestargroup.com

On behalf of Buenestar, we thank you for the time spent reading this Legal Notice.